Advice Service
Our team aim to get back to all enquiries within 5 working days of receiving an online form. During our busier periods there may be a slight delay in our response.
All advice will be given via email unless you require an appointment as a reasonable adjustment or by invitation. While we do not usually offer in person appointments, we can arrange appointments via call or contact you via Microsoft Teams.
Fill out a case form and a member of our triage team will get back during the service opening hours.
In case of an emergency click here for a list of support services available.
Our Advice service is free, confidential, and available to every King's student. We want your experience with us to be as helpful and supportive as possible. That's why we have a service agreement with you, and follow some policies in areas including confidentiality and conflict of interest.
We prioritise our cases according to urgency, so if there’s a reason you need to hear from us sooner, make sure you include this information when you contact us. We review our emails every working day so we will pick up any emails which have approaching deadlines as soon as possible.
KCLSU Advice Service Agreement
Our Advice Service Agreement covers how our service works and how we treat information that you tell us.
Access Information
KCLSU Advice is for every student, and we take our commitment to making our support accessible very seriously. If you have any access requirements or need us to make any adjustments so that you can receive advice, please let us know when you contact us.
We offer advice by email, telephone, Microsoft Teams, and in-person if needed.
If you would like a copy of the information in large print or other formats, let us know. In person, advice is usually given in one of our advice rooms across three of our campuses.
If these locations are not accessible or suitable for your needs, please discuss this with our team who will make alternative arrangements wherever possible.
STRAND: We are located on Floor 7 of Bush House, South East Wing.
WATERLOO: We are located on Floor 1 of the Franklin-Wilkins Building.
GUY'S: We are located in the West Wing of the Boland House Building.
Your right to confidentiality is important to us. Download our full Confidentiality Policy to read what we do to protect your right to confidentiality.
This is about how we look after your information. Please visit our main webpage on looking after your data to read our Advice Privacy Policy.
Conflict of Interest Policy
Find out how we ensure our advisors remain impartial when dealing with your case.
Restrictions to Service Policy
Learn about the circumstances in which we may limit or withdraw your access to our service. This will only happen in exceptional circumstances.